FAQ

Answers to your questions

    What is 'First Available Shipping Date?'

    Once your vehicle is ready for shipment, this becomes the “First Available Shipping Date”.  We will work on scheduling a car shipper to load your vehicle, which means it may not occur on the “First Available Shipping Date”.  If not on “First Available Shipping Date”, we do guarantee that it will be picked up within 1 to 5 business days from “First Available Shipping Date”.

    Transit Time

    Distance / Miles Calendar Days
    0-200 miles
    1 to 2 days
    200-600 miles
    2 to 4 days
    600-1000 miles
    3 to 5 days
    1000-1500 miles
    4 to 6 days
    1500-2000 miles
    5 to 7 days
    2000-2400 miles
    6 to 8 days
    2400 and up miles
    7 to 9 days

    How do I know my pick up date and time?

    Once auto shipper has been scheduled we will email you a “dispatch notification”, which will include estimated pick-up/loading dates and the auto specialist contact number.  The specialist will make contact ahead of delivery and notify you of his approximate arrival.  Special arrangements are possible upon request.

    How long does it take to ship my car?

    The time frame is categorized by pick-up window and delivery time:
    • Pick-Up Window is 1 to 5 business days from “First Available Shipping Date”.  Please note that assigning an auto shipper can increase if pick-up locations are rural or remote.
    • Estimated shipping times can be found in “Transit Times”.

    How do I pay for my auto shipping?

    We have many options for payment, credit cards, PayPal, and/or cash.  You are able to pay online or at the time of delivery.  We accept all major credit cards.  Please note that a small partial payment of $199.00 or less (depending on distance of shipment) is needed when paying with cash (this will secure location on auto shipper). 

    Can you guarantee a delivery date and time?

    Yes, we can.  We will need to know the date and time of delivery ahead of shipment.  There are additional charges that may occur, please contact us for a customized quote for guaranteed pick-up and delivery.

    Can I pay in full with my credit card?

    Yes, you can. If you want to pay in full online you can do so at booking by choosing the ‘Regular Price.’ With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

    Is the booking partial payment refundable?

    Partial Payment is refunded in full IF cancellation is received prior to auto shipper being assigned.  Once a shipper is assigned the partial payment will NOT be refunded.  (See Cancellation & Refund Policy in our Terms and Agreement) 

    What is door-to-door auto transport?

    Our auto specialist will pick-up and deliver your vehicle to your home, with the legal and safety reasons.  (There are restrictions for large trucks in residential areas in some cities, and with the maneuver capabilities needing a lot of room; narrow streets, low-hanging trees, speed bumps, and tight turns, may require the specialist to contact for alternative arrangements).

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